Refund policy

Returns and refunds

Updated 14 October 2026. These terms apply to new purchases made after publication. Existing orders retain the terms provided when purchased.

Return shipping and destination

For a change-of-mind return, the customer pays the direct cost of international return shipping to our warehouse in China, provided this was disclosed before purchase. Return shipping is not free. The cost depends on the carrier and parcel. Contact onlinestore4shops@gmail.com with your order number before posting the parcel to obtain the full Chinese warehouse address and return instructions. Do not use the sender address on the parcel unless we confirm it as the return address.

Our additional 30-day return offer

You may request a return within 30 days of receipt. For the additional voluntary offer beyond your statutory rights, send clear photos of the product and its original box before returning it. The product must be unused, complete and undamaged, and the original product box must be undamaged. Returns that do not meet these conditions may be refused under this additional offer. These conditions do not restrict statutory cancellation or faulty-goods rights.

Statutory cancellation rights

For eligible online purchases in Sweden, Norway and the United Kingdom, you may notify us of cancellation within 14 days of receiving the goods, without giving a reason, and return them within a further 14 days. You may inspect the product as you would in a shop. Opening or damage to packaging alone does not automatically remove this right. Any deduction for excessive handling must be permitted by applicable law and reflect actual loss in value. Photos or our prior approval are not conditions for exercising statutory cancellation rights. Sale items retain their statutory rights.

Faulty, damaged or incorrect goods

If goods arrive faulty, damaged or not as described, contact us and send photos if possible to help us assess the problem. The customer-paid return-shipping rule and additional-offer conditions do not apply where the law requires us to bear the necessary return costs. Your statutory remedies remain available.

Refunds

Refunds are made to the original payment method. For statutory cancellations, we refund within the applicable legal deadline and may withhold payment until we receive the goods or evidence of their return, whichever is earlier. Any original standard delivery charge is refunded where required by law. Additional-offer refunds are normally processed within 10 working days after inspection. Your payment provider may require extra processing time.

These terms do not limit mandatory consumer rights. Contact: onlinestore4shops@gmail.com.